Privacy Policy

Issue Date: SEPTEMBER 2010


Metrow Foods Ltd is committed to Protecting your Privacy and we therefore ask that you please read our Privacy Policy before providing us with any Personal Information.


1. Our Use of Your Personal Information

Metrow Foods (GRAY'S) Ltd "Metrow Foods" (Company No.1003962) has its registered offices at Gable House Regents Park Road London N3 3LF.
Metrow Foods Ltd and such other organisations which assist us in providing services to you will use Information which you provide to us on this website ('Personal Information') to provide and enhance our services to you.
Other purposes for which we may use your Personal Information include dealing with enquiries, tailoring our services to your requirements and preferences, market research, competitions.
Occasionally, we may also wish to use your Personal Information to inform you about goods, services, promotions or competitions which we think may interest you.

2. When might we Disclose your Personal Information to Others?

Please be assured that except for the reasons listed below, we will not disclose your Personal Information to others.
We may disclose your Personal Information to others in the following circumstances and/or purposes:

Where we are required to do so by the Courts or to comply with other legal, statutory and/or regulatory obligations including accounting and taxation requirements; - To prevent and/or detect crime; -
For credit reference purposes;
All new accounts will be subject to a credit reference, and as such details with your prior consent will be forwarded to our acting agency.


3. Monitoring

Please note that if you communicate with us electronically, including by e-mail, telephone or fax, this communication may be randomly monitored and/or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that Metrow Foods employees comply with legal obligations and Metrow Foods policies and procedures (including our customer relations practices).

4. Hyperlinks

We may provide hyperlinks from this web site ('the Site') to web sites of other organisations including websites of associated companies. Please note that this Privacy Policy applies only to this Site and that Metrow Foods will not liable for the contents of linked web sites or any transactions carried out with organisations operating those web sites.

5. External Information Sources

We may on occasion obtain Personal Information from external sources such as credit reference agencies or our group companies. We may use this information for the purposes of improving the quality of our services to you.

6. Requests for Access to Personal Information

We are happy to provide you with details of the Personal Information, which we process about you.

To protect our customers' personal information, we follow strict storage and disclosure procedures, which means that we will require proof of identity from you prior to disclosing such information..

7. Information Updates
Please help us to keep your Personal Information current and accurate by contacting us at Metrow Foods Airborne Close Leigh on Sea Essex SS9 4EN, if your Personal Information is or becomes inaccurate and/or out-of-date.

8. Security

As you may be aware, no data transmission over the internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your Personal Information, we cannot guarantee the security of your Personal Information and the use of our Site (including the e-mail facilities) is at your own risk.

9. Changes to this policy

As e-commerce horizons are changing at an ever increasing rate, we request that you refer to the Site on a regular basis to ensure that you are aware of our most recent Policies (including this Privacy Policy) and Terms and Conditions for Use of the Site